SHIPPING

  • All ready-to-ship orders will be dispatched in 2-3 working days from the date of receipt of the order. In case of customization/monogram, we would dispatch the product in a promised  timeline.
  • All made-to-order/customized orders will be shipped in 2-3 weeks time or as per the promised timeline.
  • On receipt of the order our team will get in touch with you within two working days and will give you an indication of the product dispatch date.
  • Notifications with all the tracking details will be made to you via mail/phone messages once the product is being shipped from our end.
  • All the domestic orders are being delivered free of cost. Doux Amour is responsible for each order in transit until it is delivered to you.
  • The shipping charges for international couriers are based on actuals.

Once dispatched order should reach you within 10-14 working days. All Duties and taxes for international shipping as per your country’s laws will need to be borne at your end. Doux Amour is not liable to pay any duties or taxes for International Shipping.

For any further clarification, you could drop us a mail at info@douxamourindia.com

RETURNS

All designs by Doux Amour undergo rigorous quality checks. We try our best to ensure every product reflects our commitment to perfection.

As a ritual, we do share images of all our orders with our customers before the product is finally dispatched and approved by the customer. In case the product has some fault or some major issue, the customer could facilitate an exchange /replacement within 7 days of delivery.

You can contact us at the below:

    By phone: +91 9971793658 (9:00 – 18:00 Mon-Sat)
    By email: info@douxamourindia.com

As most of the products are made-to -order-We do not entertain refunds and cancellations.